Terms of Service

VPN19 provides subscriptions for cross-border access and network acceleration, with international routes covering 100+ countries / 150+ routes and support for Windows / macOS / iOS / Android / Linux. Users can manage subscriptions, access clients and view account information through the user panel.

Subscriptions provide network connectivity only; they do not include accounts, memberships or content licenses for third-party websites. The regional policies, account eligibility and content rules of any destination service are set by its operator. A successful connection does not grant permission to use that service.

No email address is required to create an account; a username and password are all you need. Keep your login credentials and subscription URL secure. Do not publish them or let others manage them for you. If you discover a credential leak or unusual activity, change your password promptly and describe the issue in a support ticket through the user panel.

There is no limit on the number of devices that can be connected at the same time, but this does not authorize resale. Accounts and subscriptions are for the account holder's personal use only. Reselling or renting them, sharing credentials with others, or using this service to provide paid connections to others is prohibited. Users are responsible for managing their own devices and connection activity.

Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Data packages: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They can be used until exhausted and never expire.

Alipay / WeChat Pay / USDT are supported. Check the plan type, data allowance and order total before paying. Monthly subscriptions and data packages have different usage rules; monthly reset terms do not apply to data packages.

You may request a full refund for any reason within 7 days of your first payment. To apply, sign in to the user panel ticket system with the relevant account and provide the refund request and associated order. Verification is only used to confirm account and order ownership; you do not need to explain why you are requesting a refund. You can check its progress through the ticket system.

Users must comply with the laws and regulations applicable where they are located and to their activities, as well as the terms of service of destination websites. This service must not be used for fraud, privacy violations, distributing unlawful content, intellectual property infringement or any other illegal purpose.

Unauthorized system access, cyberattacks, distributing malicious software and sending spam are prohibited. Users must not disrupt routes or other users through abnormal requests. Network connectivity does not change the user's responsibility for their access, publishing, transmission or other actions.

Connection performance depends on local networks, international links, device configuration, maintenance and third-party service policies. VPN19 does not guarantee continuous access to every destination service in every region or at all times, nor does it guarantee how third parties review accounts, limit traffic or change content.

If an issue occurs, users can submit the error message and platform used through a support ticket to help diagnose the problem. Do not submit passwords or complete subscription URLs. These terms do not exclude any liability that VPN19 must bear under applicable law or limit any rights users have under the law.

For unlawful use, resale or sharing, attacks on the service, or other serious violations of these terms, VPN19 may restrict the relevant connections or suspend or terminate the account. The response will depend on the nature and impact of the conduct. Users who disagree with a decision may request a review through a user panel ticket and provide relevant details.

When service rules change, VPN19 will update this page and its last-updated month. Important changes to subscription benefits will be announced on the site or shown in the user panel. Users should review any changes. If a change affecting their rights is unacceptable, they may submit a request through a support ticket. Applicable laws and regulations take precedence where they provide otherwise.